Faq – 01Goods

How do I make an order?

Just go to 01goods (hint: you’re already here) and click on a product you like and is available in your size and add to cart. Then just follow the easy checkout process and soon you’ll own some 01goods product (welcome to the club).

I’m getting an error when I’m trying to place my order, help!?

First and foremost... remember to breathe. Cos if you don't, you'll faint and then it'll take even longer to get your 01goods order, and that's no good. Secondly, check you've filled all the details out properly including your name, address and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too. Email us at support@01goods.com and we'll see if we can track down the problem. 


How do I make changes to my order?

Ok so here’s the deal, you have two hours from when you purchased to quickly email support@01goods.com with your order number and the changes you need to make. Unfortunately we can’t add products to your order, but we can change address, shipping or sizes during the 2 hours. What are you still doing here? Quick! Email them! 


How do I cancel an order?

It’s the same deal as changing an order, you have two hours from when you made your order to email us at support@01goods.com to let us know you have to cancel. Why only two hours? Because after that your order slip is printed down in packing and sometimes those guys are lightning fast! 


How do I return an order?

Oh no :( but that’s ok we understand. If it has been less than 30 days since you received your item just fill in the returns form here: http://01goods.com/pages/returns and then send that gear straight back to us. You can choose a refund of the product purchase price (shipping not included) OR you can opt for 100% store credit to help cover the shipping of your next purchase (providing you aren’t using a Free Returns label).

*THIS DOES NOT INCLUDE FREE ITEMS WHERE YOU ONLY PAID FOR SHIPPING


Where is my order?

Hasn’t it turned up yet? What a bummer. If you haven’t received a shipping confirmation email from us yet then just drop an email to support@01goods.com and we’ll investigate. Please remember if we’ve just had a big release we might be a little slower at getting orders out OR if you ordered an MTO or PRESALE item the shipping deadline for those products is different. If you have received a shipping notification just consult your tracking number, if you don’t have one, sit tight, hopefully it will turn up soon. 


I received a faulty item, what do I do?

Ahh this is so awkward, it doesn’t happen often we promise! Ok so the best thing to do is email us on support@01goods.com with pictures of the faults. If we determine the garment is faulty, we will cover postage for you. 


Can I return sale or museum release items if it doesn't fit or I change my mind?
No, sorry :( Sale and museum release items can only be returned if they are faulty.